Refund policy

Refund and Return Policy

Last updated: October 26, 2026

Everything at Blue Collar Pack Co. is made to order. We print and sew your item after you buy it, so it is made just for you. That's how we keep prices fair, but it also means we can't take returns on items that arrived as ordered. Here is exactly how it works.

What we can't take back

Because each item is made after you order, we do not accept returns, exchanges or refunds for:

Wrong size or fit. Please check the size guide on the product page before you order.
Change of mind, or you simply don't like the color or style.
Wrong address entered at checkout. Please double check it before you pay.

What we will fix: free reprint or refund

If something goes wrong on our end, we will make it right with a free replacement or a refund, your choice where it makes sense. This covers:

Misprints or defects. The print is badly off, faded or smeared, or the item has a manufacturing flaw (for example a hole, bad stitching or a wrong item).
Damaged in transit. The package or item arrived damaged.
Lost packages. Your order never arrives (see below).

Small variations in where a design sits on the garment (up to about half an inch) are normal for printed and embroidered apparel and are not considered a defect.

How to make a claim

Email us at bluecollarpack.co@gmail.com with your order number.
Include clear photos of the problem. For a damaged package, include a photo of the box and the item. If several items have the same problem, add one photo showing them all together.
Tell us whether you'd like a replacement or a refund.

Time limit: please contact us within 14 days of delivery so we have time to file your claim. We cannot accept claims more than 30 days after delivery. You do not need to send the item back.

Lost or late packages

Delivery times vary by destination (see our Shipping Policy). If your order has not arrived 30 days after you placed it (United States and Europe) or 45 days after you placed it (all other countries), please email us within 7 days after that date. Before you write, please check that your shipping address is correct and ask your local post office, since packages are sometimes held for pickup. If the package cannot be located, we will send a free replacement or refund your order.

If a package is returned to us because of an incorrect or incomplete address, we can offer a partial refund or reship at the shipping cost, depending on the case.

Changing or canceling an order

Orders go into production quickly. If you need to cancel or fix an address, email us as soon as possible after you order. We can only change or cancel an order that has not gone to production yet. Once production has started, we can't guarantee it.

How refunds are paid

Approved refunds go back to your original payment method. Your bank may take 5 to 10 business days to show the credit. Shipping charges are refunded only when the order is lost or the problem was our error.